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Frequently Asked Questions

Once you submit a quote one of our experienced Account Managers will reach out to you and help guide you through the process.

Switching with is quick and easy. All we would require from you is:

  • Copies of your most recent gas or electricity bill – or both if you are a dual fuel customer. 
  • Your Meter Point Reference Number (MPRN) and/or Gas Point Reference Number (GPRN). You can usually find these numbers on the top right-hand corner of your bills.
  • A current gas and/or electricity meter reading – so your old supplier can provide you with a final bill and your new supplier can start from that point.
  • Your current contract end date. This is very important because if you switch provider whilst still in a contract, you will be given an early termination fee from your supplier.

Once we have a copy of your most recent bill. Your Account Manager will offer you a 1-year and 2-year option based on your tariff and consumption which they have found on your bill. Once you have selected your contract length, you will be given a new supply contract to sign. As we have gone paperless, this will be sent to you via email, and you can sign directly from your computer/phone/tablet.

Once the paperwork has been completed. We will send it to your new supplier for registration. Providing all the details are correct and your application is successful, your account will be active within 4 weeks. Please note that LVMD (very large sites) and NQH account set up can take longer due to the requirement for a meter read from ESB Networks.

When you are leaving an address, you must contact your supplier and supply a final meter read, the name of the new tenant/landlord and a forwarding address. This will help ensure that you receive your final bill once you have vacated the premises

A Letter of Authority (LOA) is a legal document that allows customers to authorise someone to act on their behalf within agreed limits. They are often used to create an agreement between three or more parties.

As with all legal documents, it is important you read and understand before you sign.

Of Course! Just let us know and we can find your business a 100% green energy supply offer.

We don’t charge you for our service, it is completely free of charge. We are paid by your supplier for bringing them business.

The PSO Levy was re-introduced to cover the additional costs of producing or purchasing electricity from native sources and environmentally friendly forms of fuel. 

The current PSO levy rates for businesses from 1st October 2020 are:

PSO where MIC < 30kVA = €21.41 per month
PSO where MIC => 30kVA = €2.78 per kVA per month

Your standing charge is a daily charge to cover the costs of the maintenance and reading of your meter. The cost of the standing charge depends upon your meter configuration & tariff type.