A list of common FAQ’s (a guide to switch suppliers);
What information do I need to switch suppliers?
Switching with Cost.ie is quick and easy. All we would require from you is:
- Copies of your most recent gas or electricity bill – or both if you are a dual fuel customer.
- Your Meter Point Reference Number (MPRN) and/or Gas Point Reference Number (GPRN). You can usually find these numbers on the top right-hand corner of your bills.
- A current gas and/or electricity meter reading – so your old supplier can provide you with a final bill and your new supplier can start from that point.
What happens after I sign my contract?
When you sign our customer contract and direct debit instruction, we send your details to the MRSO/GPRO for registration. We will process your contract and providing all the details are correct and your application is successful, your account will be active within 4 weeks. Please note that LVMD and NQH account set up can take longer due to the requirement for a meter read from Networks.
Who reads my meter?
ESB Networks/Gas Networks Ireland read your meter every 3 to 4 months. They pass the information to your supplier for billing purposes. These are known as ‘actual reads’. Where your supplier does not receive a meter reading from ESB Networks/Gas Networks Ireland, we will estimate your bill. However, we actively encourage our customers to submit a meter reading every month as this ensures that your bills are as accurate as possible. Please note that LVMD customers require a meter reading directly from ESB Networks. (add meter read link from ESB)
What do I do when I move premises?
When you are leaving an address, you must contact your supplier and supply a final meter read, the name of the new tenant/landlord and a forwarding address. This will help ensure that you receive your final bill once you have vacated the premises.
What is a Letter of Authority (LOA)?
A Letter of Authority (LOA) is a legal document that allows customers to authorise someone to act on their behalf within agreed limits. They are often used to create an agreement between three or more parties.
As with all legal documents, it is important you read and understand before you sign.
How do Cost.ie make money?
We don’t charge you for our service, it is completely free of charge. Cost.ie is paid by your supplier for bringing them business.
What is the PSO Levy?
The PSO Levy was re-introduced to cover the additional costs of producing or purchasing electricity from native sources and environmentally friendly forms of fuel.
What are Standing Charges?
Your standing charge is a daily charge to cover the costs of the maintenance and reading of your meter. The cost of the standing charge depends upon your meter configuration & tariff type.
What are early exit fees and how do I avoid them?
An Early Exit fee is a charge from an energy supplier if you leave your contract early. To avoid early exit fees all you have to do is wait until you’re out of your contract term with your supplier, then you’ll be able to switch without the worry of a penalty.